Tugas 3 : Requesting and Confirming Service Letter

Requesting Service Letter

November 25, 2016

To:

Accomodation Manager

Grand Prince Hotel

1628 Byers Lane

Redding, CA 96001

Dear Sir,

RE : Reservation of Room

I would like to make a reservation of a double bed deluxe room in your hotel, Grand Prince, for the dates December 1 – 3, 2016.

This reservation is to be under my name. I shall be arriving with my family, comprishing my husband, Mr. Ahsan and my child below 10 years old. I would also like to reserve an extra bed for my child. We shall be arriving on December 1 at 09.00 am. We hope that the room will be available for us then.

Settlement of payment shall be made in full upon our arrival.

Please respond with a confirmation on my reservation. Please feel free to contact me soonest possible foor any clarifications.

Thankyou.

Your sincerely,

Hilda Pangestika

Confirming Service Letter

Monday , 28th November  2012

To:

Ms.Hilda Pangestika

Pulogebang 2 Street, Cakung

Jakarta, Indonesia

Thank you for your Reservation at The Grand Prince Hotel.

Should you require any further information , please do not hesitate to contact us any time.

Your Reservation Details :

Guest Name : Mrs. Hilda Pangestika

Confirmation Number : 021-4808001

Arrival Date : Thursday , 1/12/2016

Departure Date : Saturday , 3/12/2016

Room Type : Double Bed Deluxe

Room Rate : Rp.4.516.200 ++/nights ( including discount Rate 10% )

Rate Information : Including Breakfast

Preferences : King Bed , away from elevator , view to nusa beach and ocean

Guaranteed by : Master Card 

Number credit card :5287 0700 7552 3510

expire date  : 06/2017

Cancellation Policy : The Room is Reserved with Guaranteed , cancelation less than 72 Hours prior to arrival will be forfeited with a one night charge 

Check in/Check out : 09:00 a.m

UPGRADE TO VILLAS SUITE

Upgrade to Villas suite for just Rp.1.200.000 enjoy the luxuryous large 380 sq m , Villas suite have fully equpied kitchen , private terrace with panoramic views , rich residential and private feel . dont be hesitate if you want to upgrade your reservation please contact us .  

Thank you for your reservation

Best Regards

Mr. Bambang 

(Reservation Manager)

Referensi :

http://i1.wp.com/www.sampleletters4u.org/wp-content/uploads/2015/03/Hotel-Reservation-Letter.png?w=400

http://anugrahsahid.blogspot.co.id/2012/11/contoh-reservation-confirmation-letter.html

Tugas 2. Bussiness Phone Call and E-mail about Appointment

Dialogue 1

Amel               : Good morning, TRANSTV Corporation. Can I help you?

Hilda               : Good morning, could I speak to Mr. Ganjar , please?

Amel               : Who is calling?

Hilda               : My name is Hilda

Amel               : Can you spell it please?

Hilda               : It's H-I-L-D-A

Amel                : Okay, Please hold the line a minute, I'll transfer your call to Mr. Ganjar

Hilda                : Okay, thank you.

  . . . . . . . . (Dial tone)

Ganjar             : Hello ...

Hilda               : Is this Mr. Ganjar?

Ganjar             : Yes, Ganjar Speaking. What do you want to talk with me?

Hilda                : I called to make an appointment to see your discuss new products from your

  company. What time and date would be best for you for  meet with me?

Ganjar             : How about we meet next Monday, on 7 November 2016 at 10:00 AM. ? 

Hilda               : Ok. We'll meet next Monday. Where would you like to meet?

Ganjar             : We met in my office, TRANSTV Corporation.

Hilda               : Okey, we'll meet dated 7 November 2016 at your office. Where

  Full address of your office Mr. Ganjar?

Ganjar           : Our office is located at Jl. Kapten P. Tendean Kav 12-14 A, Mampang Prapatan, South Jakarta. I will     wait for your presence in the office next Monday.

Hilda               : Ok, Thank you very much for your time.

Ganjar             : You're welcome. 

Dialogue 2

Secretary         : Hello, this is Mr. Dani's office. This is his secretary speaking. May I help you?

Hilda              : May I speak to Mr. Dani, please?

Secretary         : I'm sorry, but Mr. Dani is currently on a business trip. May I know who's speaking please?

Hilda               : This is Hilda. When will Mr. Dani be back?

Secretary        : Mr. Dani will be away for a few days, Miss Hilda, but I don't know when he will be back exactly.

Hilda               : If that so, then I would like to make an appointment with Mr. Dani please. 

Secretary       : Would you wait a moment, Miss Hilda? I have to check Mr. Dani agenda before making appointments.

Hilda               : Okay, I'll wait.

Secretary       : I can arrange an appointment next week, Friday at eleven o'clock. Is that alright with you, Miss Hilda?

Hilda              : Next week will do. Thank you very much.


Dialogue 3
Hilda            : Hello, may I speak to doctor Simon?

Simon          : Yes, this is he. Who's speaking please?

Hilda           : Good morning doctor. This is Hilda. I am sorry to bother you this morning but I have to cancel out appointment today. 

Simon         : It's okay, Hilda , but there is something wrong? You never cancelled your appointment with me before. 

Hilda           :  When I made that appointment the other day, I forgot that I actually have to attend my older sister's graduation. Then I'll be going away for a week for a summer camp. That's why I have to cancel my appointment with you. I'll make new appointment when I'm back.

Simon           : You've a very busy girl, aren't you Hil?

Hilda            : Not yet, but it's very important to me.

Simon           : Okay, I am not going to consider that as a cancellation, but a postponement of appointment. Do you agree with me, Hil?

Hilda            : Thank you, doctor Simon, you're the best.

Simon           : You're welcome


Email (Making Appointment)

PT SEJAHTERA RAYA

Batu Ampar Street No.34

Jakarta

  November 1^st , 2016

The Director PT TRANSTV

Jl. Kapten P. Tendean Kav 12-14 A

Mampang Prapatan

South Jakarta

Dear Mr. Ridwan

            Director PT Sejahtera Raya, Mr. Bagus want to discuss about our bussines matter. I want to make a appointment schedule with Mr. Ridwan on Monday, November 6^th.  At 10 am, place : Grand Hyat Hotel, Plaza Indonesia. The discuss about our new product and cooperation with your company.

            I hope you can attend in that schedule, because the result of this meeting will be report to the cental company in London , Thursday, November 10^th.

            I am waiting for a reply from you to approve it or not, thank you.

 

                                                                                                            Yours Sincerely,

                                                                                                            Hilda Pangestika

                                                                                                            Secretary

Referensi :
http://luckyunknown.blogspot.co.id/2015/09/contoh-dialogue-appointment.html